In October 2012, PHMSA issued an advisory bulletin [Docket no. PHMSA-2012-0201] to remind pipeline operators they should immediately and directly notify PSAPs that serve the communities and jurisdictions in which those pipelines are located when there are indications of a pipeline facility emergency.
Paradigm has included PSAPs as part of the Emergency Official stakeholder audience in public awareness programs (49 CFR 192.616 and 195.440) for pipeline operators since 2005. We have also noticed an increase in awareness, interest, and attendance from PSAPs as a part of the state liaison outreach programs.
"Shift" In Thought
Prior to the advisory bulletin, Paradigm reached PSAPs in each county or broader area of geography, depending on the operator's public awareness plan requirements.
With GIS being Paradigm's backbone, PHMSA's advisory bulletin increased our focus on the geographic nature of PSAP jurisdictions. National PSAP jurisdictional boundary layers and pertinent contact information, including the ten-digit emergency number, is now available.
We still include PSAPs as part of the emergency official stakeholder groups for independent and collaborative mail out programs, and state-based liaison outreach programs. However, contact data and GIS boundary information pertinent to specific assets are available on a service level.
How is it done?
What do I get?
Paradigm's process includes annual phone surveys to verify the data accuracy. Through this effort we verify both contact information and jurisdictions that are available in the data set. This is done to verify the data supplied to you can be used in an actual emergency situation. The purpose is to get you to the most appropriate person as quickly as possible, not an executive's voicemail.
Regular Data Updates
A team of specialized communication researchers make daily contact with PSAPs for the purpose of updating any changes to existing PSAP Pro data - including critical boundary or contact changes.
Customer Feedback Process
A structured customer feedback process is used for identifying and incorporating customer changes in the data. When customer inquiries/changes are received, additional contact attempts are sent for validation of the issue. Once completely understood, further research is conducted in order to adjust the data output properly.
Standard attribute data contains contact information needed for outreach, including but not limited to, PSAP name, Contact, Address, City, State, Zip-Code, and ten-digit emergency number.